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4 Red Flags Your Therapy Website Might Be Sending (And How to Fix Them)

  • Courtney Vickery, MS, RD, LD
  • May 20th, 2025
  • Last updated May 20, 2025

You know the phrase “Your vibe attracts your people”? Well, your website has a vibe, too. And even if you haven’t looked at it in six months (or six years), it’s been out here talking to potential clients without you. What’s it saying? That depends.

If you’re a weight-inclusive, values based therapist or dietitian in private practice, your website should be helping clients feel safe, seen, and ready to reach out. But for many clinicians I work with, it’s accidentally sending messages like:

  • “I’m not up to date.”
  • “I don’t know who I serve.”
  • “You might not belong here.”

Let’s break down what your site might be saying—and how to translate it into something that actually works for you.

Table of Contents

Toggle
  • Therapist Website Red Flag #1: Your Site Doesn’t Feel Safe or Inclusive
  • Therapist Website Red Flag #2: Jargon-Filled Copy That Doesn’t Connect
    • Your Copy Is Telling People If You Get Them
    • When your copy mirrors how your clients speak, it creates trust before you’ve ever spoken.
  • Therapist Website Red Flag #3: Your Website is Basically Telling People to Go Away
  • Therapist Website GREEN Flag: What Your Website Should Be Saying Instead
    • It’s the digital equivalent of a warm cup of tea and a cozy chair.
  • Therapist Website Red Flag #4: Your Website Performance Sucks
  • Therapist Website GREEN Flag: When Your Messaging is Clear and it Gets More Clients
  • Ready for Your Site to Actually Work for You?

Therapist Website Red Flag #1: Your Site Doesn’t Feel Safe or Inclusive

Clients in the eating disorder or trauma recovery space can smell inauthenticity a mile away.

Before they even read a single word, your site’s vibe is telling them whether you’re a soft place to land or one more stop in a long line of exhausting, invalidating experiences.

An outdated design, impersonal stock images, or a jumbled mobile experience can unintentionally say, “I don’t see you”—which is the exact opposite of the message you want to send.

“I love showing off my site now… Before, I said ‘it’s a work in progress.’” — Brooke Czarnecki, Intentful Nutrition

Instead of unintentionally shutting people out, your website can be a warm welcome mat. That doesn’t mean you need a logo that cost $5,000 or fonts curated by a Scandinavian minimalist. It just means creating an experience that says: I thought about you. I care about your comfort. You matter here.

Therapist Website Red Flag #2: Jargon-Filled Copy That Doesn’t Connect

Your Copy Is Telling People If You Get Them

I know you’re brilliant. Your clients know it once they work with you.

But your website might not be getting that across.

I’ve seen so many clinicians default to academic or clinical language on their sites. It’s not that you’re trying to sound cold—you’re trying to sound credible.

The problem is, most potential clients aren’t searching for “polyvagal theory” or “internal family systems work.” They’re searching for things like “why do I feel broken all the time?” or “how do I stop obsessing over food?”

When your copy mirrors how your clients speak, it creates trust before you’ve ever spoken.

And when your services page gets specific about who you help and how—not just “everyone with anxiety”—it positions you as someone who truly understands their experience.

“I didn’t even know what I wanted… Courtney helped me figure out my vision so easily. I am forever grateful!” — Shay Tinari, Shay Tinari Nutrition

Therapist Website Red Flag #3: Your Website is Basically Telling People to Go Away

I say this with love: some of y’all are making it way too hard to take the next step.

One of the most common therapist website mistakes I see is assuming potential clients will dig through five tabs to find your contact info.

Maybe your “Contact” link is buried. Maybe there’s no scheduling link. Maybe your services page reads like a menu at Cheesecake Factory with 37 options and zero clarity.

It’s not intentional. But when potential clients have to work too hard to figure out what you offer or how to get started, then poof, they’re outta there.

The average site visitor decides whether to stay or leave in under 10 seconds.

Make it easier for them to say yes.

“I now love sending my website and feel that it represents me as a person and business.” — Shelby Santin, Shelby Santin Nutrition Counseling

Let your site gently guide them: Here’s what I offer. Here’s who I help.

Here’s how to reach me. Bonus points for friendly language that sounds like you and not a robot.

Therapist Website GREEN Flag: What Your Website Should Be Saying Instead

When a website is working well, it’s doing more than “looking nice.” It’s saying:

“You’re in the right place.” “This provider gets it.” “It’s okay to reach out.”

It’s the digital equivalent of a warm cup of tea and a cozy chair.

Your future client doesn’t have to guess what kind of care they’ll receive. They feel it. And when your SEO is set up properly? They actually find you in the first place.

“My website does exactly what I want it to do… It was delightful!” — Bethany Wheeler, B. Wheeler Nutrition

Therapist Website Red Flag #4: Your Website Performance Sucks

We need to talk about performance. Because your potential clients aren’t waiting 10 seconds for your site to load. They’re bouncing.

giphy (4)

Even if the front end is beautiful, a slow site, broken links, or weird mobile formatting sends the message: “I don’t have my stuff together.”

You don’t need to become a tech wizard to fix it, but you do need to prioritize it. That means installing the right SEO plugins, optimizing your images, and making sure you’re on hosting that doesn’t crash if someone breathes on it too hard.

“I love that I don’t have to do anything! My website used to bug the crap out of me… now I gained back time that I will not be spending worrying about my website.” — Heather Lasco, Confidently Nourished

If this all sounds overwhelming, that’s okay. That’s literally what I’m here for.

website red flags for therapists

Therapist Website GREEN Flag: When Your Messaging is Clear and it Gets More Clients

You need a website that reflects your values and gets results. When everything is aligned—design, copy, structure, backend—magic happens.

You stop cringing when someone asks for your website link. You stop duct-taping together Canva headers and crossing your fingers. You feel proud. Confident. Like the professional you already are.

“I’ve gotten 5 new clients already since my website went live!!!!! It really captures who I am and what I do.” — Shay Tinari

“I couldn’t have asked for a better partner to bring my dream website to life!” — Beth Conlon, From the Start Nutrition

Ready for Your Site to Actually Work for You?

This isn’t about perfection or shaming where you’re at now. You started with what you had—and that’s okay!

But if your site isn’t bringing in the right people, making it clear how you help, or reflecting the depth of your work… it’s time for something better.

At Declet Designs, I create websites, brands, and SEO strategies for weight-inclusive clinicians who are doing incredible work and deserve a site that reflects it.

Whether you need a full overhaul or a strategy session to figure out what’s missing, I’d love to help.

courtney vickery declet designs
Courtney Vickery, MS, RD, LD CEO

Courtney has 15+ years of experience putting together and designing marketing materials, WordPress websites, customer experiences, and workflows that help you save time and money. She developed these skills during her years as a Director of Corporate Health Services, Group Fitness Program Manager, Lead Wellness Dietitian, fitness and yoga instructor, and her own nutrition private practice, Vickery Wellness.

She also taught undergraduate courses at the University of Georgia where she graduated with the following degrees:

  • MS/DI Foods & Nutrition
  • BS Dietetics
  • BA Political Science
courtney vickery declet designs

Hi, I'm Courtney

Dietitian turned web designer who helps private practice dietitians create websites that actually convert (without the tech headaches).

When I'm not building sites, you'll find me reading fantasy novels with a giant mug of tea and my dog Oliver at my feet.
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